Returns & Refunds Policy

We offer a 30-day return window for all PLAUD devices to ensure you are completely satisfied with your AI-powered productivity tools. Products must be returned in their original packaging with all included accessories to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the PLAUD device, charging cables, and manuals in the original box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our technician inspects the hardware, we will process your refund to the original payment method within 5-7 business days.